Delivery
Orders placed before 2 pm leave the pharmacy the same day and usually arrive within 1 to 2 business days across Houston. You get a tracking note as soon as your parcel is on its way.
Every order over $30 ships free, automatically — no code needed. Smaller orders carry a flat $3.90 delivery fee.
Payment
We accept all major credit and debit cards through our secure checkout, including Visa, Mastercard and American Express.
Yes. Payments run through an encrypted checkout provider, so your card details never touch our servers and are never stored by the pharmacy.
Terms and conditions
Prices include any applicable taxes, prescriptions are dispensed only against a valid prescription, and age-restricted items may require ID on delivery.
Unopened, non-prescription items can be returned within 30 days with proof of purchase. For safety, medicines that have left the pharmacy cannot be resold or restocked.
Privacy
We use your details only to fill and deliver your order and to contact you about it. We never sell personal or health information to anyone.
Any time. Email care@velmorapharmacy.com and we will remove your marketing and account details, keeping only records the law requires pharmacies to retain.
Account and wishlist
No. We use guest checkout, so you just enter your delivery details and pay — no passwords, no accounts to manage.
Your wishlist is kept in your own browser on the device you used, so it is always private. Clearing browser data will clear the list.
Cancelling an order
Yes, if it has not shipped yet. Call (713) 555-0142 right away and we will stop it and refund you in full.
Refuse the parcel or return it unopened within 30 days, and we refund the product price. Prescription medicines already dispensed cannot be refunded once collected.
Product complaints
Use the contact form and choose “Product complaint”, or call (713) 555-0142. Tell us the product name, batch number and what happened.
A pharmacist reviews every complaint within one business day, arranges a replacement or refund where appropriate, and reports safety issues to the manufacturer.